You can have your own expert who has diverse experience of working with a broad range of companies and technologies apply his knowledge to your specific needs. Better yet, you can have this high level expertise without the staff overhead.
Here’s how it works. An outside expert would perform the following “in-house” activities for you instead of you having a full time in-house telecommunications manager. Here’s what they would do:
- Translate business processes into communications practices.
- Determine telecommunications needs.
- Participate in Strategic Planning for Communications by keeping you updated on new telecommunications technologies, products, and services.
- Provide telecommunications leadership to the corporation, particularly in the areas of PBX (telephone system) technologies, Voice Mail, Contact Centers, IVR (Interactive Voice Response), ACD (Automatic Call Distributor), CT (Computer Telephony), Video Conferencing technologies, and Wide Area Networks (Between Locations).
- Design, develop, and implement telecommunications solutions – including voice, data, and video networks – with current technologies and planned capabilities for future technologies.
- Integrate telecommunications designs with data communications infrastructure to achieve efficiencies of operations and cost savings.
- Negotiate with equipment and services vendors on pricing and performance.
- Manage corporate telecommunications projects from concept to implementation.
- Assist with budget preparation and management.
- Develop and manage RFI (Request for Information), RFP (Request for Proposal) and bid processes for telephone system purchase decisions, long distance carrier contract negotiations, private communications networks, and other activities in support of corporate projects.
- Coordinate with purchasing in supplier management.
- Provide consulting and advisory services to the entire organization including branch offices and subsidiaries.
Ed Mass is President of Mass Strategic Communications, Inc., a telecommunications consulting firm since 1993. Visit http://www.voip-telephone-system.com and http://www.masscom.com for more information. We specialize in Transforming Telecommunications from a Tactical Tool To a Strategic Business Resource. We Integrate Business Strategies with Technology Opportunities.
We act as an extension of your staff. We are business strategists to increase the performance of your company through intelligent and cost effective use of technology.
Specifically, we consult on IP Telephone System Decisions, Service Provider Decisions for Voice and Data Services, and Services Audits to Inventory All Services and Discover Unused Services. We do all this within a framework of Vendor-Neutral Consulting.
Call us to discuss your situation and options for working together.
Copyright 2006 Ed Mass and Mass Strategic Communications, Inc. All Rights Reserved Worldwide. Reprint Rights: You may reprint this article as long as you do not edit the article in any way. You must leave all of the links active and include the full author name credit with company profile.
Author: Ed Mass
Article Source: EzineArticles.com
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