You know that feeling you get when your favorite team starts a contest by allowing the opposition to score right at the beginning of the game? They are already behind and the game has just begun. That is the same situation experienced in business when you do not have an adequate telecommunications system in place.
The answer is to take action and implement an 800 number and PBX system. It is less expensive than you think, and it has some wonderful benefits. Here is a listing of some the top features you must have in order to give you business an edge in handling all of your phone calls.
Follow-me forwarding. When a caller chooses and extension and there is no one there to answer, the call is the automatically forwarded to a second number. Then if that number is not answered, then a third number can be programmed followed by a voicemail box. This extra effort to attempt to reach a ‘live’ person is appreciated by callers. While voice mailboxes have become the norm for leaving messages, using it as a last resort lets callers know that every other possible avenue for contact was attempted first.
Call screening and announce. Useful for being able to tell if the inbound call is a telemarketer or a customer or prospect who needs your attention. You have enough interruptions during your day, now you can take only the calls that are absolutely necessary.
Call blocking. This feature is useful for permanently blocking telemarketer’s phone calls.
Auto attendant with custom greetings. This is how you make your system completely customized for your business. Since it is the ‘front door’ to your business, you will want to make it as personalized for your business as possible. Then, be sure to change it every so often to keep it fresh, or you can use it to announce special offers that you have going on at the time.
Custom Interactive Voice Response settings. Using your voice to direct your calls is much easier than using the buttons on the phone. But, as a back-up, the numbers are still available for those who’s English is too difficult for the system to recognize.
Multiple extensions. Add and remove extensions on your system any time that you need them. The beauty of these systems is that they grow as your business grows.
With an 800 number and PBX system, you get flexibility that is unmatched for your business. And the systems are affordable enough for a one-person small business all the way up to a larger operation with multiple locations.
So, you get unmatched flexibility and quality along with ease of use and management that is found in very few similar systems. It puts you in complete control of your telecommunications options and offerings to your callers.
One final word about an 800 number and PBX system: it becomes the back bone upon which your business operates. The structure of how you handle communications is in place 24/7 and becomes your identity to the world when they call your number. Make sure it is the best that it can be – you will not regret it.
Lee Percival is a small business owner who uses Get800Today.com toll free number service. He recommends getting a toll free phone number for business use to improve your professional image and customer service.
Author: Lee Percival
Article Source: EzineArticles.com
Provided by: Digital TV, HDTV, Satellite TV
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