A hosted PBX phone system featuring auto attendant is an effective tool for managing calls professionally without hassles. An auto attendant system automatically transfers the calls to the appropriate extensions, eliminating the need for a receptionist. Small business auto attendant systems can be used to answer as well as route calls effectively in a systematic manner. They serve as cost-effective phone solutions for small and medium businesses alike.
The advanced features in a typical small business auto attendant include:
Find me follow me call forwarding
Voicemail forwarding
Caller ID
Call screening
1-4 digit extension numbering
Music on hold
Small business auto attendant helps business owners to handle calls properly during busy working hours, after hours, weekdays, holidays and on several other occasions.
The auto attendant attends the incoming calls with a professional greeting message and presents a menu of options such as dial by name, dial by extension and group dialing to the callers. The Interactive Voice Response System provides the apt menu option by following the caller’s voice commands. Furthermore, the callers have the choice of selecting the phone menu options. Additionally, these systems are customizable, so you can program this auto attendant system with your own messages to greet your callers. You can create the menu structure on your own for the staffs and multiple departments.
A hosted IP PBX system has all the features found on an expensive PBX phone system, and these features are available at a far lesser price owing to its virtual nature. All the functionalities of the hosted PBX phone system are delivered through a dedicated phone connection or Internet connection. The fax mail system incorporated in this system delivers the incoming faxes to the users email account. The auto attendant recognizes the calls and faxes by sensing the signals, and manages them accordingly.
With a small business auto attendant system, you need not worry about losing important calls as it can handle multiple calls simultaneously. If nobody attends the phone, the callers will be redirected to the voicemail system, where they can leave their messages. The sophisticated interface presented to the callers would compel them to believe that they are dealing with a flourishing company.
Author: Alen J Smith
Article Source: EzineArticles.com
Provided by: Duty tariff
Related posts:
