A virtual phone system offers some great call management features that give your existing phone service a feature boost. You can harness these features to run a more efficient company, or to better handle customer calls. If you do not use a virtual small business telephone service, you should consider exploring one to see how it can improve your present telephone service.
5 virtual phone call management features are listed below:
1. Auto attendant – Incoming calls are automatically answered via a virtual auto attendant, or virtual receptionist. Callers choose their destination and the attendant handles the routing of the call to ensure it arrives at the proper destination.
2. Screening of calls – You have the ability to see who is calling and make a decision if you wish to speak to that person, or let them go to voice mail. Some virtual phone services give you complete call control via your computer.
3. Answering rules – You have the ability to set rules that incoming calls have to follow, allowing you to route calls based on different criteria. You can route calls based on day of week, time of day, and even based on the location where the call originated.
4. Large call volume queues – Instead of missing important customer calls, you can set up a queue where calls are answered based on the order they are received. The next call in line will be answered by the next available employee.
5. Forwarding of calls – Incoming calls can be forwarded to any working phone, which gives you the ability to answer important calls when you are out of town, or out of the country. You can also have your calls forwarded to a different location outside of normal business hours.
With the versatile call management features that come with a virtual small business phone service, you have full control over how incoming calls are handled. For a small monthly fee, you can add these incredible features to your existing phone service and start handling customer calls with the care they deserve.
Author: Caressa Waechter
Article Source: EzineArticles.com
Provided by: Latest trends in mobile phone
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